Payments, Security and Order Information

Security:

One of highest priorities to us is your security, confidentiality and general peace of mind when ordering through us and this site. Indeed it is important because we also value our security and peace of mind at the same time.

We therefore utilise a number of systems that ensure these requirements:

Website Security:

The Andro-genix website utilizes Comodo SSL encryption. This guarantees you the highest possible encryption levels for online transactions and information protection. Each certificate is signed with NIST recommended 2048 bit signatures and provides up to 256 bit encryption of customer data.

Security:

One of highest priorities to us is your security, confidentiality and general peace of mind when ordering through us and this site. Indeed it is important because we also value our security and peace of mind at the same time.

We therefore utilise a number of systems that ensure these requirements:

Website Security:

The Andro-genix website utilizes Comodo SSL encryption. This guarantees you the highest possible encryption levels for online transactions and information protection. Each certificate is signed with NIST recommended 2048 bit signatures and provides up to 256 bit encryption of customer data.

Payments Methods:

We now take BITCOIN payments and PAY PAL

To Pay with BITCOIN:

Just choose “to pay with BITCOIN” at the checkout stage.

This will provide you with a direct payment to our Bitcoin Wallet. Please include the order reference when making the payment.

Don’t have a bitcoin wallet yet?

No worries, it’s extremely easy to set up.

We have done our own research we would recommend CoinBase (https://www.coinbase.com ) since they have simplified the process and added a ton of features to simplify accessing your bitcoins. They’ve even introduced a Visa card that allows you to spend your bitcoins anywhere Visa is accepted!

For those new to the process it is thoroughly explained here: https://www.coinbase.com/buy-bitcoin

Some of the benefits of bitcoin are that it is more secure than paying with a credit card. When you pay with bitcoin, the merchant can’t make a copy of your payment information. Additionally, your payment can’t be rejected by your bank, credit card company, or the merchant.

Bitcoin combined with CoinBase offers you the consumer a more secure, more convenient, and more reliable means for making purchases. Bitcoin can be sent to anyone worldwide & CoinBase works with local banks in over 32 countries worldwide.

Here at Andro-Genix, we are constantly striving to provide you with the best possible customer service in the industry. We strive to make your buying experience as smooth, simple, safe and secure as possible. By aligning ourselves with Bitcoin we feel that this is a huge step forward in providing you, our customer, with all of these benefits. Sure it requires a bit more work on our part both setting this up and integrating it into our systems, but that is a small price to pay when it comes to the level of service we strive to provide to our customers.

If you are already familiar with bitcoin jump right in and start utilizing it in our store. If you are new to bitcoin we would encourage you to check out CoinBase (https://www.coinbase.com) and get started. One you use bitcoin for your purchasing needs you will never want to use your credit card again.

It is our pleasure to be able to offer this new and revolutionary payment method to you, our valued customer. We are proud to be at the forefront of personal performance improvement not only when it comes to products and product quality but when it comes to the servicing of you, our customer as well!

To pay with PAY PAL

Please choose “pay with PAY PAL” at the checkout stage.

Once you have confirmed your order you will receive a payment request within the next 24 hours. It will include the order reference. As soon as we receive payment your order will be sent out immediately.

Order Information and Automated Emails

Please, please, please place all orders through the website, using the shopping cart and check out, we cannot take orders through email. This is for your security and confidentiality.

Order Status

Payment emails/invoices and notifications will automatically be sent to you upon the submission of your order. Please note that the use of email services such as Gmail tend to cause any reply from us to be sent to your spam folder, so please check your spam folder to see if this has been the case.

We might in some instances follow up these automated emails with an email from our Hotmail account.

When ordering please DO NOT use clients such as Hushmail, as we do not receive these emails.

Once you have placed an order with us, you will receive periodical emails as notification and record of the status of your order. These status updates are very simple and are completed in four stages, as follows:

1. Order Confirmed

Order has been received and acknowledged.

2. Awaiting Payment

Payment instructions are provided in accordance with the method chosen, when placing the order, at the checkout.

3. Payment Accepted

Payment has been received and has now cleared. Goods are ready for packing and despatch.

4. Shipped

Your order has been despatched to the address provided.

Important note to all customers

For long term and regular customers, this note doesn’t really apply has you know how we work and you know how flexible we are.

When you have placed an order and received your invoice and payment details, you have 48 HOURS to make your payment to us. If you do not make a payment within 48 hours we will message you to remind you of the outstanding payment. If at such time, there is a reason why, you are unable to make the payment then please message us to tell us. We are not here to force you to place orders, or to make a payment but:

We do have a number of people who place orders and despite numerous attempts to contact them to discuss the situation appear to be nothing but timewasters. If you place an order and do not make the payment or contact us to tell us why, your details and IP Address will be barred from the site.

This may sound harsh, but as any customer who has contacted us will know, we dedicate a lot of time to each and every question and customer to make sure they are happy with our service and products, all we ask is that you contact us in the event that you do not want to go through with the order.

If you’re not a timewaster (which most people aren’t) you will understand why we do this.

Thank you for taking the time to read this.